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Help Us Process Your Ticket Faster

To help us resolve your issue quickly, please include:

  • System / Module: (e.g., SRM, Catalog, SES, RFX)

  • Browser & OS: (e.g., Chrome 117 on Windows 11)

  • Users Affected: One / Multiple (how many?)

  • Steps Taken: What you did (step-by-step)

  • Current Behavior: What happened (include error message/screenshot)

  • Expected Behavior: What you thought should happen

  • Extra Info: IDs (ContainerID, UserID, ViewID, ItemID), timestamps, logs, files


Quick Template (Copy & Pase)

System / Module:
Browser & OS:
Users Affected:
ContainerID:
UserID:
ViewID:
Item / Object:

Current Behavior:
Expected Behavior:
Steps to Reproduce:

Timestamps (with timezone):
Error Codes / Logs:
Attachments: (screenshots, HAR, etc.)

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