Creating a Ticket: Best Practises

To process your ticket quickly and efficiently we need to get as many details about your issue as possible.

Here are a couple of questions regarding the issue occurring to you, to make it easier to collect necessary information. Use these as a minimal requirement.

Which System are you using?
Describe the error step by step, in best case with images (in some cases you might be able to obtain an error code, this is good to have as well but not required).
Does this problem only occur for one user or several users?
Which browser are you using?

See as an example a template when you are reporting issues for the catalog module

Copy below template to the "Message" box when creating a new ticket and update your information there:

ContainerID:

Here add the ID.

UserID:

Here add the ID.

ViewID:

Here add the ID.

Item:

Here add the ID or short description.

Current behavior:

What is the current behavior?

Expected behavior:

Please describe the behavior you are expecting.

More information/access:

Please include any relevant log snippets, error codes, date of error occurrence or files here.

Minimal reproduction:

Please provide steps for reproducing the issue.